Return Policy

Returns & Warranty Policy

We want you to be confident with every purchase. TKC complies with the Australian Consumer Law (ACL) — you are entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Change-of-mind returns

• Return within 14 days of delivery for unused, unopened items in original packaging.
• Exclusions (not returnable once opened/used): electrical components, oils/fluids, custom/special orders, race tyres once mounted/used.
• Return shipping is the buyer’s responsibility.
• Special orders may attract a 10% restocking fee.
• Original shipping charges are non-refundable unless we made an error.

Incorrect, faulty, or DOA items

• Notify us within 7 days of delivery with your order number and clear photos of the issue.
• After assessment, we’ll arrange a replacement, repair, or refund in line with ACL.

Damaged or lost in transit

• Keep all packaging, take photos, and contact us within 48 hours of delivery (or expected delivery).
• We’ll manage the claim with the carrier and keep you updated. If replacement stock is unavailable, we’ll discuss alternatives or refund.

Warranties

• Manufacturer warranties apply where provided. We’ll help facilitate warranty claims — proof of purchase is required.

Refund method & processing time

• Approved refunds are processed to the original payment method.
• Please allow 3–5 business days for your bank/card issuer to finalise the credit.

How to start a return

Email info@townsvillekartcentre.com.au with:

• Order number
• Item(s) you wish to return
• Reason (and photos where relevant)

We’ll reply with next steps, including the return address and any labels if applicable.

Last updated: 18 August 2025