Privacy Policy

Privacy Policy

We respect your privacy. This policy explains how Townsville Kart Centre (TKC) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business details
Townsville Kart Centre — ABN 21 137 184 138
Email: info@townsvillekartcentre.com.au

1. What we collect

We may collect:

• Identity & contact: name, email, phone, parent/guardian details for minors.
• Transaction: orders, subscriptions, invoices, payment method (via payment processor), shipping details.
• Coaching & membership: class, kart/engine details, program tier, session notes, driver goals.
• Device & usage: IP address, browser, pages viewed, referrers, approximate location (cookies/analytics).
• Communications: emails, forms, messages, reviews, competition entries.
• Loyalty (if enabled): points balance, earn/redemptions, campaign interactions.

If you provide others’ details (e.g., a child participant), you confirm you’re authorised to do so.

2. How we collect

• Directly from you (checkout, forms, phone/email, track-side).
• Automatically via cookies, pixels, and analytics when you use our Site.
• From service providers integrated with our systems (e.g., payment gateways, shipping, loyalty).

3. Why we collect & use information

• Provide and improve our Goods and Services (orders, subscriptions, coaching, race-day support).
• Payments & fraud prevention via Lightspeed Payments or other processors.
• Shipping, pickups, and customer support.
• Loyalty & marketing (with consent where required).
• Legal, compliance, and dispute resolution.

4. Payment information

We use Lightspeed Payments (and/or other PCI-compliant processors). We do not store full card numbers on our servers. Processors handle and tokenise payment details.

5. Disclosure to third parties

We may share personal information with:

• Platform providers: Lightspeed Retail/eCom, payments, POS, loyalty (e.g., Marsello).
• Operational partners: couriers/shipping, IT/hosting, email/SMS providers, analytics.
• Professional advisors and insurers (as needed).
• Government or law enforcement when required by law.

Some providers may be located outside Australia; where we disclose overseas, we take reasonable steps to ensure comparable privacy safeguards.

6. Cookies & analytics

We use cookies, pixels, and similar tech for site functionality, analytics, and marketing. You can control cookies in your browser, but the Site may not function fully without them.

7. Marketing communications

With your consent (or as permitted by law), we may send emails/SMS about products, programs, and events. You can unsubscribe via the link in messages or by contacting us.

8. Children & parents/guardians

For drivers under 18, we collect parent/guardian details and consent. Parents/guardians may request access or correction to their child’s information.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. No system is 100% secure; please keep your login credentials safe.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes above and to meet legal/financial record requirements, then securely delete or de-identify it.

11. Access & correction

You can request access to, or correction of, your personal information by emailing info@townsvillekartcentre.com.au. We’ll respond within a reasonable time.

12. Complaints

If you have a privacy complaint, contact us at info@townsvillekartcentre.com.au. We’ll investigate and respond. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date reflects the latest version.

Contact: info@townsvillekartcentre.com.au

Last updated: 18 August 2025